Privacy Policy

1. Overview & Commitment

At Cynaura Edu Space ("Cynaura", "we", "our", or "us"), we value the trust that students and parents place in us. This Privacy Policy outlines our transparent practices regarding the collection, use, and protection of information when you interact with our website (cynaura.in) and submit academic enquiries.

2. Information We Collect

When you submit an enquiry form or message us directly via WhatsApp, we collect only the details necessary to provide you with academic guidance:

• Full Name: To address you or your student properly.
• Phone Number & WhatsApp ID: To answer your questions, send batch schedules, and coordinate 1-on-1 introductory mentor sessions.
• Email Address: To send formal syllabus breakdowns, fee structures, and written confirmations.
• Student Status & Program Interest: Whether you are in Class 11, Class 12, or a repeater/dropper, and your target entrance exam (e.g., IAT, CUET).
• Optional Message: Any specific academic concerns or questions you share with our mentors.

3. How We Use Your Information

We process submitted data exclusively for educational and institutional counseling purposes:

• Direct academic counseling by our IISER graduate educators.
• Scheduling and conducting free 1-on-1 mentor guidance calls.
• Dispatching program details, fee schedules, and admission dates.
• Technical improvements to ensure our website responds reliably.

4. Zero Third-Party Selling or Renting

We do not sell, rent, monetize, or trade student or parent personal data to third-party telemarketers, coaching aggregators, or external advertisers. Your contact details remain strictly within the Cynaura academic team.

5. Data Security & Storage

Enquiry records are encrypted in transit via HTTPS/TLS and saved securely to our authorized internal administration spreadsheets via verified cloud webhooks. Access is strictly restricted to authorized Cynaura management and mentor staff.

6. Third-Party Services

Our website may feature links to external communication tools (such as WhatsApp for instant messaging) or official social platforms (Instagram, YouTube). Once you leave our domain to interact with these platforms, their respective privacy policies apply.

7. Your Rights & Contact Details

You have the right to request access to your submitted details or ask us to permanently delete your contact records from our enquiry database at any time.